We offer a 14 day money back guarantee on all unopened Botanycl products purchased through our website. To be eligible for a return, your item must be unused with both neck seals intact and the packaging must be in good condition.
If you wish to return an item, please email us with your order number to let us know to expect your return.
Items must be returned to the following address:
Merico Ltd t/a Pickit and Packit,
Bay A, Anglesey House,
Burton on Trent,
If your order has arrived damaged or incomplete we will arrange for a replacement to be sent to you. Please email us at firstname.lastname@example.org if you have any issues with your product or service. We will then provide you with a different address to return the damaged or incomplete item to.
Once we receive your item we will check it and let you know that we have received it. Assuming the item(s) are in good condition we will then process your refund. Refunds are made to your original payment method and depending on your payment issuers policies, there may be a couple of days’ delay in being credited.
Refunds will be for the amount paid by you, including postage, for the returned item(s).
Unless you’re returning a product because of an error on our part, you will be responsible for paying your own shipping costs for any returns.