Contact Us
Our customer service team are available to offer expert advice and guidance on our formulas, ingredients and service.
Live Chat
Personalised advice and delivery support: Monday - Saturday 9am-1pm GMT
Click the chat link in the bottom right-hand corner of the page.
Enquiry Form
Send us a question or provide feedback via our online form below.
Enquiry Form
Frequently Asked Questions
Our Products
Are your products vegan?
Yes. All Botanycl supplements are suitable for vegans and vegetarians and are made without animal-derived ingredients.
Are your products gluten-free?
Yes. Our products are formulated without gluten-containing ingredients.
I can't swallow capsules, can I take these any other way?
Yes, the powder can be emptied into drinks, salads, cereals etc, or directly into your mouth.
Where are Botanycl supplements made?
Our supplements are manufactured in the UK to strict GMP standards.
How do you ensure your products are safe and high quality?
Quality and safety are central to how we formulate our supplements. We carefully select our ingredients and work with trusted UK manufacturers operating to recognised quality and manufacturing standards.
Can I take more than one Botanycl supplement at the same time?
Our supplements can be safely taken alongside one another, and some have been designed to complement different areas of your daily routine.
Can I take Botanycl products with medication?
If you are taking medication, we recommend speaking to your doctor, pharmacist or healthcare professional before introducing a new supplement. They will be best placed to advise you based on your individual circumstances and the medication you are taking.
Can I take your supplements while pregnant or breastfeeding?
We recommend speaking to your doctor or healthcare professional before taking any supplements during pregnancy or while breastfeeding.
What age are your supplements suitable for?
Most of our supplements are formulated for adults, however, our Vitamin C and Vitamin D are suitable for children over a certain age. Please check the individual product page for any product-specific guidance.
How should I store my supplements?
Keep your supplements in a cool, dry place, away from direct sunlight and out of reach of children.
Our Approach
What is Botanycl?
Botanycl is a British supplement brand creating thoughtful formulas designed to support wellbeing from within. We combine carefully selected botanicals with naturally-sourced vitamins and minerals to create supplements that are simple to understand and easy to make part of everyday life.
Is your packaging sustainable?
We're conscious of the impact of our products and packaging, which is why we have removed our plastic labels and replaced them with paper ones. We aim to continue to make considered choices around our ingredients, manufacturing and packaging and plan to continue improving these choices as Botanycl grows.
Our next sustainability goal is to offer refillable pouches to reduce our glass usage.
Why does Botanycl focus on supporting health from within?
Botanycl began with the belief that what we see on the outside can often be influenced by what's happening within. That idea still shapes how we approach our formulas today: looking beyond surface-level solutions and supporting the body through considered daily nutrition.
You can read more about our story and the thinking behind Botanycl on our Our Story page.
Delivery & Returns
Where do you ship to?
We deliver throughout the UK and internationally, please see our delivery page for more information.
How long will my order take to arrive?
We aim to dispatch orders as quickly as possible. UK orders are sent via tracked Royal Mail and typically arrive within 2-3 working days after dispatch. Please note, any orders placed after 4pm, or on the weekend or bank holiday, will not be processed until the next working day.
How can I track my order?
Once your order has been dispatched, we'll send you a confirmation email with tracking information where available. For any further queries, please feel free to reach out to enquiries@botanycl.co.uk
I haven't received my order. What should I do?
If your expected delivery date has passed and your order hasn't arrived, please check your tracking information first. If you're still unable to locate your parcel, get in touch with us and we'll be happy to help.
My order has arrived damaged. What should I do?
We're sorry if your order hasn't arrived as it should. Please contact us as soon as possible with your order number and photographs of the damaged item and packaging, and our team will help put things right.
I've received the wrong product. What should I do?
Please contact us with your order number and details of what you've received, and we'll help resolve it as quickly as possible.
Can I change or cancel my order?
We begin processing orders quickly, so we can't guarantee that we'll be able to make changes once an order has been placed. If you've made a mistake, please contact us as soon as possible and we'll do our best to help.
What is your returns policy?
We hope you'll be happy with your Botanycl order. If you do need to make a return, please see our Returns Policy for full information on eligibility, timeframes and how to return your order. For safety and hygiene reasons, we're unable to accept returns of opened supplement products unless they are faulty.
Subscriptions
How does a Botanycl subscription work?
Subscribe to your chosen product and we'll automatically send your next supply before you run out, so you don't have to remember to reorder.
You'll also receive our subscription saving on every recurring order.
Am I tied into a subscription?
No. There is no long-term commitment. You can manage your subscription in your Botanycl account and make changes when you need to.
Can I skip a delivery?
Yes. If you have enough product or simply don't need your next delivery yet, you can skip an upcoming order through your subscription account.
How do I manage or cancel my subscription?
You can manage your subscription through your online account.
Please log in by clicking the account icon at the top right-hand corner of the site.
Alternatively, you can also log in via the links in your subscription emails.
We believe subscriptions should make things easier, not make you feel locked in.
Please make any changes before your next order is processed, as we may not be able to amend or cancel an order once it has entered fulfilment.
When will I be charged?
You'll be charged when each recurring subscription order is processed. You can view your upcoming order information through your subscription account.
How do I update my payment method?
To update your payment method - go to billing information in your subscription account, update card and save.
Please note cards must be registered to the billing address on your subscription.
