Refund policy
We offer a 14 day money back guarantee on all unopened Botanycl products purchased through our website.
To be eligible for a return, your item must meet the following conditions:
- Unused, with both neck seals intact
- Packaging in good condition
If you wish to return an item, please write your order number inside or outside the parcel.
Items must be returned to the following address:
Botanycl ReturnsUnit 20, Matrix Park, Western Ave,
Chorley PR7 7NB
If your order has arrived damaged or incomplete we will arrange for a replacement to be sent to you. Please email us at enquiries@botanycl.co.uk if you have any issues with your product or service. We will then provide you with a different address to return the damaged or incomplete item to.
Refunds
Once we receive your item we will check it and let you know that we have received it. Assuming the item(s) are in good condition we will then process your refund. Refunds are made to your original payment method and depending on your payment issuer's policies, there may be a couple of days' delay in being credited.
Refunds will be for the amount paid by you, including postage, for the returned item(s).
Shipping
Unless you're returning a product because of an error on our part, you will be responsible for paying your own shipping costs for any returns.
